FAQ

Where are the events conducted?
What are supplier run events?
What is a special challenge?
How do I book and pay for the event?
How do we arrange teams?
What happens if I need to postpone or cancel the event?
What are the minimum and maximum number of people the event can cater for?
What level of fitness is required?
What happens in the event of bad weather?
Can we choose our challenges and the start/finish locations?
How much do the events cost?
Is the event safe?

Where are the events conducted?

Uplift Events’ events are held predominantly in the Melbourne, Sydney & Geelong CBD. However, we can host our events all over Victoria (depending on the location and amenities in the region). On special requests, we may also run our events in other states and territories. Certain supplier events, however, have to be conducted at specific locations and venues.

What are supplier run events?

Uplift Events aims to offer the best and most unique events to our clients. However, not all of these events can be run by Uplift Events, hence we have partnered with some fantastic suppliers to bring their unique experiences to our clients. Supplier events are exactly that, events which are run and hosted by an Uplift Events partnered supplier.

What is a special challenge?

A special challenge is an activity or prop equipment that is provided by another supplier where an admission, purchase, hire or booking fee is required.

How do I book and pay for the event?

When you’ve made the decision to book an event with Uplift Events, you will need to confirm the date, time, number of participants and event package selected. A booking form will be e-mailed to you that will then need to be completed with a 50% deposit to secure the date and time. Two weeks before the event date, the remaining balance will need to be paid. Uplift Events will then send you the event itinerary detailing the start location, meeting time and all the rules and safety information for the event.

How do we arrange teams?

Depending on the size of the group and the event chosen, Uplift Events will recommend the appropriate team sizes for the event. This can range from 2 to 10 people per team. However, teams of 4 and 5 are the most common and popular team sizes for our events. We often recommend clients to select the teams themselves; otherwise we are more than happy to randomly select teams on your behalf.

What happens if I need to postpone or cancel the event?

All event postponements or cancellations must be done in writing and are subject to the following terms:

Cancellation

  • > 28 days from event date – Fee of 10% of the total cost of the program
  • 21 – 28 days from the event date – Fee of 20% of the total cost of the program
  • 14 – 21 days from the event date – Fee of 50% of the total cost of the program
  • < 14 days from the event date – Fee of 100% of the total cost of the program

Postponement

  • > 28 days from the event date – Fee of 5% of the total cost of the program
  • 14 – 28 days from the event date – Fee of 15% of the total cost of the program
  • <14 days from the event date – Fee of 30% of the total cost of the program

What are the minimum and maximum number of people the event can cater for?

Depending on the event, our minimum numbers are 10 up to a maximum of 400. On special request we can hold an event for numbers less than 10 or greater than 400.

What level of fitness is required?

Uplift Events tailor our events to suit our client’s fitness level. We can host an event for a group with low fitness levels, to a sporting club with high fitness levels. A majority of our challenges are low impact and have been designed to be fun and improve team work, so you can rest easy knowing your staff will not be doing anything strenuous unless you’ve specifically requested it.

Our Melbourne Amazing Race®, Great Pursuit & Paparazzi events however, do involve a bit of walking depending on how teams wish to travel during the event. A majority of the time there will always be the option to use public transport for the teams that may not be fit. If people can walk a few kilometres over the duration of 2-4 hours, then these events should be fine for your team. We have had people of all ages, fitness levels and sizes enjoy our events (even people in wheelchairs and women who are pregnant).

What happens in the event of bad weather?

Weather is always unpredictable and in the event that the forecast is unfavourable (extreme heat or rain) leading up to the event, we will consult with you to determine if you would like to proceed with the event or postpone it to another date. If the event can be held indoors, we will contact you to give you the option of running the event indoors (subject to venue availability and hire costs). Otherwise Uplift Events will attempt to run the event in unfavourable weather unless it is deemed too dangerous. If the event is cancelled on the day by the client, Uplift Events will work with you to run the event on another date (subject to any penalties as a result of the postponement or cancellation). Lastly, depending on the event, Uplift Events may also supply complimentary ponchos.

Can we choose our challenges and the start/finish locations?

Most certainly. Uplift Events will work with you to tailor the event to start and finish at a location of your preference. We do not have set race designs or packages, so each event can have challenges tailored to meet your requirements. Alternatively, trust the professionals and leave it to us to select the best challenges for your team!

How much do the events cost?

Each client’s requirements for their event is different so we do not have a set price for our events. As we tailor each of our events, the cost will be dependent on factors such as length of event, number of participants, activities, event inclusions etc. We also have different event packages (basic, standard & premium) for clients with different budgets, so it is best you contact us to get a free proposal. If you have a particular budget in mind, we can also try to design an event to meet your budget.

Is the event safe?

Safety of our participants is of utmost importance to Uplift Events. A majority of our staff are level 1 or 2 First Aid certified, with each group of officials carrying a First Aid Kit. Each event will also begin with a safety brief. The Melbourne Amazing Race®, Great Pursuit & Paparazzi events also require each team to nominate a team contact with their mobile number in case of an emergency or if we need to reach them if they get lost. Secondly, each team will be given a lanyard with our number on the back in case they need to contact us. Uplift Events is also covered for up to $10,000,000 in public liability insurance for all our events. All our supplier events also have their own public liability cover. We do not force anyone to participate in our events; all participants are participating at their own risk.